Repeat purchases don’t happen by accident. Getting a sale is only the beginning. What happens next determines whether a customer comes back or never thinks of you again. This event is for business owners who want to transform one-time buyers into loyal repeat customers through intentional, human-centered customer experience.
Christina Garnett is a customer experience (CX) strategist and communications advisor who believes the most successful brands create an emotional connection with their customers. She helps companies build lasting loyalty by designing customer journeys, building communities, and crafting resonant stories. A recognized industry expert featured in publications like Forbes and Adweek, she is also the author of a forthcoming book on building stronger customer-brand relationships through empathy.
Goldie is the 2024 "Journalist of the Year" and an expert in personal branding, best known for her internationally-recognized Forbes column which garnered nearly 10 million views. She is the author of the forthcoming book "Personal Branding for Introverts" and has been featured in major publications like The New York Times and CNN. In addition to her journalism, she is a member of the Producers Guild of America and a writer for Archie Comics.
As a CX Leader, Victoria has spent the past 10 years building collaborative teams and transforming customer challenges into opportunities that align with company-wide goals. She is passionate about empowering teams to offer an excellent customer experience by providing them with the tools needed to succeed, and leveraging data and technology to highlight trends and build scalable solutions. Victoria’s dedication to fostering strong cross-functional relationships positions CX teams to truly advocate for customers and embody the voice of the customer.